Privacy policy

Privacy Policy

(Last Updated: June 2026)

At Ponfel's, we respect your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, disclose, and protect your personal information when you visit our website, make a purchase, or interact with us.

By using our website, you agree to the collection and use of information in accordance with this Privacy Policy.

Information We Collect

When you visit our website, place an order, contact us, or subscribe to our marketing communications, we may collect personal information including:

  • Name

  • Billing and shipping addresses

  • Email address

  • Telephone number

  • Payment information (processed securely through our payment providers)

  • Order history

  • Information provided through enquiries, contact forms, reviews, or customer service requests

We may also automatically collect certain information about your device and website usage, including:

  • IP address

  • Browser type

  • Device information

  • Pages visited

  • Referring websites

  • Date and time of visits

  • Website usage and interaction data

Cookies and Website Analytics

Our website uses cookies and similar technologies to improve your browsing experience and help us understand how visitors use our website.

Cookies may be used to:

  • Remember your preferences

  • Improve website functionality

  • Analyse website traffic and performance

  • Support marketing and advertising activities

Most web browsers allow you to manage or disable cookies through your browser settings. Please note that disabling cookies may affect the functionality of certain parts of our website.

How We Use Your Information

We may use your personal information to:

  • Process and fulfil orders

  • Provide customer service and support

  • Communicate with you regarding your orders

  • Arrange shipping and delivery

  • Send order confirmations and tracking information

  • Detect and prevent fraud or security issues

  • Improve our products, services, and website

  • Conduct business analysis and reporting

  • Send promotional emails, newsletters, or special offers where you have chosen to receive them

You may unsubscribe from marketing communications at any time using the unsubscribe link included in our emails or by contacting us directly.

Sharing Your Information

We only share personal information where necessary to operate our business and provide our services.

This may include:

  • Website and eCommerce platform providers

  • Payment processors

  • Shipping and courier providers

  • Marketing and analytics providers

  • Professional advisers

  • Government or regulatory authorities where required by law

We do not sell, rent, or trade your personal information to third parties.

Third-Party Services

Our website may use third-party services, including website hosting, payment processing, analytics, and marketing tools.

These providers may collect, use, and store information in accordance with their own privacy policies.

Data Security

We take reasonable steps to protect personal information from misuse, interference, loss, unauthorised access, modification, or disclosure.

While we strive to use commercially acceptable means to protect your information, no method of electronic transmission or storage can be guaranteed to be completely secure.

Accessing and Correcting Your Information

You may request access to the personal information we hold about you and request corrections if the information is inaccurate, incomplete, or out of date.

To make a request, please contact us using the details provided below.

Data Retention

We retain personal information for as long as reasonably necessary to provide our services, comply with legal obligations, resolve disputes, and enforce our agreements.

When information is no longer required, we take reasonable steps to securely destroy or de-identify it.

Children's Privacy

Our website is not intended for individuals under 18 years of age. We do not knowingly collect personal information from children.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our business practices, legal requirements, or operational needs.

Any updates will be published on this page with the revised "Last Updated" date.

Contact Us

If you have any questions about this Privacy Policy, wish to access or update your personal information, or would like to make a privacy-related complaint, please contact us:

Email: sales@ponfel.com.au

Phone: 0413 345 847

Website: ponfel.com.au