Terms & Conditions

(Last Updated: June 2026)

Overview

Welcome to Ponfel's. These Terms & Conditions govern your use of our website, products, and services.

By accessing our website or placing an order, you agree to be bound by these Terms & Conditions, along with our Privacy Policy, Shipping Policy, and Refund & Returns Policy.

If you do not agree with these Terms & Conditions, please do not use our website.

About Us

Ponfel's operates the website ponfel.com.au and provides seasonal décor, giftware, handmade items, and related products for sale within Australia.

Eligibility

By using this website, you confirm that you are at least 18 years of age or have the permission of a parent or guardian.

You agree not to use our website or products for any unlawful purpose or in any way that may damage, disrupt, or interfere with our website or business operations.

Product Information

We make every effort to ensure product descriptions, images, pricing, and information are accurate.

However:

• Colours may vary slightly depending on your screen or device settings.

• Product sizes and measurements may vary slightly due to the handmade nature of some items.

• Product images are for illustration purposes and may vary slightly from the actual product received.

We reserve the right to correct any errors, inaccuracies, or omissions at any time without prior notice.

Pricing

All prices displayed on our website are in Australian Dollars (AUD).

Prices are subject to change without notice.

While we take reasonable care to ensure pricing is accurate, errors may occasionally occur. If a pricing error is identified after an order has been placed, we reserve the right to cancel the order and provide a full refund.

Orders

Submission of an order does not constitute acceptance of that order.

Ponfel's reserves the right to accept, decline, limit, or cancel any order at our discretion, including where:

• A product is unavailable

• A pricing error has occurred

• Fraudulent or suspicious activity is suspected

• Payment cannot be successfully processed

If an order is cancelled after payment has been received, a full refund will be issued.

Product Availability

All products are subject to availability.

While we endeavour to maintain accurate stock levels, there may be occasions where stock discrepancies occur. If a product becomes unavailable after your order has been placed, we will contact you to discuss a replacement product, store credit, partial refund, or full refund.

Shipping

Shipping and delivery information is outlined in our Shipping Policy.

Delivery timeframes are estimates only and cannot be guaranteed.

Risk and responsibility for goods pass to the customer upon delivery or when delivered in accordance with any Authority to Leave (ATL) instructions provided by the customer.

Returns & Refunds

Our Returns & Refunds Policy outlines the circumstances under which refunds, exchanges, replacements, and returns are available.

Nothing in these Terms & Conditions excludes or limits your rights under Australian Consumer Law.

Intellectual Property

All content on this website, including but not limited to:

• Text

• Images

• Logos

• Graphics

• Product descriptions

• Website design

is the property of Ponfel's or its licensors and is protected by applicable intellectual property laws.

You may not reproduce, distribute, modify, copy, or use any content without prior written permission.

User Conduct

You agree not to:

• Use the website for unlawful purposes

• Attempt to gain unauthorised access to the website or systems

• Upload malicious software, viruses, or harmful code

• Interfere with the operation or security of the website

• Misrepresent your identity or provide false information

We reserve the right to restrict or terminate access to our website where these Terms are breached.

Third-Party Links

Our website may contain links to third-party websites for your convenience.

Ponfel's is not responsible for the content, privacy practices, or availability of third-party websites and does not endorse any third-party products or services.

Limitation of Liability

To the maximum extent permitted by law, Ponfel's will not be liable for any indirect, incidental, special, or consequential loss arising from the use of our website, products, or services.

Where liability cannot be excluded under Australian Consumer Law, our liability is limited to the remedies available under that legislation.

Australian Consumer Law

Nothing in these Terms & Conditions excludes, restricts, or modifies any rights or remedies you may have under Australian Consumer Law or any other applicable legislation that cannot be excluded, restricted, or modified by agreement.

Privacy

Your use of our website is also governed by our Privacy Policy, which explains how we collect, use, and protect your personal information.

Changes to These Terms

We may update these Terms & Conditions from time to time.

Any changes will be published on this page together with the revised "Last Updated" date.

Continued use of our website after any changes have been published constitutes acceptance of the updated Terms.

Governing Law

These Terms & Conditions are governed by the laws of New South Wales, Australia.

Any disputes arising from the use of this website or our services will be subject to the jurisdiction of the courts of New South Wales.

Contact Us

If you have any questions regarding these Terms & Conditions, please contact us:

Email: sales@ponfel.com.au

Phone: 0413 345 847

Website: ponfel.com.au